At Indian Metal Craft (“we,” “our,” or “the Company”), we recognize the importance of protecting the personal and business information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with international best practices and applicable data protection laws.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to all business users, partners, prospects, and clients engaging with Indian Metal Craft through our website, forms, or communication platforms. It governs the data collected via:

Website interactions (e.g., inquiries, RFQs)

Communications (email, messaging, etc.)

Marketing initiatives and trade platforms (e.g., Alibaba, IndiaMART)

2. Information We Collect We may collect the following

categories of data:

a) Business & Contact Information
Company name and registration details

Contact person's name, title, and designation

Email address, phone number, postal and billing address

Tax identification numbers (GST, VAT, EIN, etc.)

b) Transaction & Commercial Data
Purchase history, order preferences, payment method (no card data is stored)

Inquiries, quotations, and shipping data

c) Technical & Usage Data
IP address, browser type/version, device identifiers

Session data, cookies, and analytics tracking

Geo-location (if permitted by browser)

d) Voluntary Submissions
Survey responses

Testimonials or reviews

Customization or OEM requirements

3. Legal Basis for Processing
We process your personal and business data on one or more of the following legal grounds:

Contractual necessity – to fulfill our obligations to you

Legitimate interests – for commercial operations, fraud prevention, and service improvements

Consent – for sending newsletters or promotional content

Legal obligation – where processing is required by tax or trade law

4. Use of Information
The collected data is used for the following purposes:

Processing quotations, orders, and shipments

Providing customer service and technical support

Complying with regulatory and tax obligations

Marketing, advertising, and client communication (opt-in only)

Analytics and performance monitoring of our website and services

Establishing and maintaining B2B relationships

5. Disclosure of Data
We may share your information with the following categories of recipients:

Logistics & shipping partners

Customs and export authorities

Technology vendors (hosting, CRM, email systems)

Professional advisors (legal, accounting)

Platform partners (Alibaba, IndiaMART, etc.) where applicable

We do not sell, rent, or otherwise disclose your data to unrelated third parties for commercial gain.

6. International Data Transfers
As a company with operations in India and clients globally, your data may be transferred to and processed in jurisdictions outside your country. We take reasonable measures to ensure that cross-border data transfers comply with applicable legal frameworks.

7. Data Retention
We retain your information only as long as necessary for business, legal, or regulatory purposes, including:

Fulfilling contract obligations

Tax and invoicing records (typically 7 years)

Resolving disputes or enforcing agreements
You may request deletion or anonymization of data, subject to legal allowances.

8. Data Subject Rights
Subject to applicable data protection laws (such as the General Data Protection Regulation – GDPR, where applicable), you may exercise the following rights with respect to your personal data:

a) Right to Access
You have the right to request access to the personal data we hold about you, including the purposes of processing and categories of data involved.

b) Right to Rectification
You may request the correction of inaccurate or incomplete data.

c) Right to Erasure (“Right to be Forgotten”)
You may request that your data be deleted, subject to conditions where processing is no longer necessary or legally required.

d) Right to Restrict Processing
You may ask us to limit the processing of your data in specific circumstances.
g) Withdrawal of Consent
If processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at:
📧sales@indianmetalcraft.com
📨 Subject Line: “Data Privacy Request – Indian Metal Craft”

We will respond to verifiable requests within a reasonable timeframe as required by law.

9. Data Security
We implement industry-standard technical, administrative, and physical safeguards to ensure the confidentiality, integrity, and availability of your data. However, no system is 100% secure, and we cannot guarantee absolute protection from breaches.

10. Third-Party Services and Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external services.

11. Policy Updates
We reserve the right to amend this Privacy Policy at any time to reflect legal, regulatory, or operational changes. Any updates will be posted on this page with the new effective date.

12. Contact Information
For questions, requests, or concerns about this Privacy Policy or your data rights, please contact:

Indian Metal Craft
📧 Email: sales@indianmetalcraft.com
📞 Phone: +919720130499
🌐 Website: www.indianmetalcraft.com